When do we collect you data?
When you visit our website, and use your account to buy products.
When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
When you create an account with us.
When you engage with us on social media.
When you enter prize draws or competitions.
When you comment on or review our products and services.
What sort of personal data do we collect?
If you have a web account with us: your name, gender, date of birth, billing/delivery address, orders and receipts, email and telephone number. For your security, we’ll also keep an encrypted record of your login password.
Here’s how we’ll use your personal data and why:
To process any orders that you make by using our website. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.
Your details may need to be passed to a third party to supply or deliver the product or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, guarantees and so on.
With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email. Of course, you are free to opt out of hearing from us and every email we send will have an opt out option and also the ability to update or amend your details.
Access to your personal data is password-protected, and sensitive data such as payment card information is secured and protected.
Examples of the kind of third parties we work with are:
IT companies who support our website and other business systems.
Operational companies such as delivery couriers.
Checking your identity
There are several ways you can stop direct marketing communications from us:
Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails.
If you have a website account with us, log in into account, visit the ‘My Account’ area and change your preferences.
Write to Throstlenest Saddlery, Off Moor End Lane, Silkstone Common, Barnsley,S75 4QX.
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
controllers of personal information
Any personal information provided to or to be gathered by Throstlenest Saddlery is controlled primarily by Throstlenest Saddlery, the data controllers, at Moor End Lane, Silkstone Common, Barnsley, S75 4QX.
what personal information about customers does throstlenest saddlery gather?
The information we learn from customers helps us personalise and continually improve your shopping experience at Throstlenest Saddlery. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as customer reviews and recommend merchandise that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather.
Information You Give Us: we receive and store any information you enter on our website or give us in any other way. Click here to see examples of what we collect. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our stores, and communicating with you.
Automatic Information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses Throstlenest Saddlery. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at Throstlenest Saddlery if we cannot recognise you, we want you to be aware that these tools exist.
E-mail Communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Throstlenest Saddlery if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Email Preferences.
Information from Other Sources: we might receive information about you from other sources and add it to our account information.
does throstlenest saddlery share the information it receives?
Information about our customers is an important part of our business and we are not in the business of selling it to others. Throstlenest Saddlery shares customer information only as described below.
Third Party Service Providers:We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
Promotional Offers:Sometimes we send offers to selected groups of Throstlenest Saddlery customers on behalf of other businesses. When we do this, we do not give that business your name and address..
Business Transfers:As we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Throstlenest Saddlery or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Protection of Throstlenest Saddlery and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of Throstlenest Saddlery, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.
With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
how secure is information about me?
We work to protect the security of your financial information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input
We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
what information can i access?
Throstlenest Saddlery gives you access to a broad range of information about your account and your interactions with Throstlenest Saddlery for the limited purpose of viewing and, in certain cases, updating that information. This list will change as our website evolves.
what choices do i have?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Throstlenest Saddlery features as your My Account area.
You can add or update certain information on pages. When you update information, we may keep a copy of the previous version for our records.
If you do not want to receive e-mail or other mail from us, please adjust your Email Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of Throstlenest Saddlery and orders placed with Throstlenest Saddlery, and it is your responsibility to review them for changes.)
are children allowd to use throstlenest saddlery?
Throstlenest Saddlery does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Throstlenest Saddlery only with the involvement of a parent or guardian.
notices and revisions
If you have any concern about privacy at Throstlenest Saddlery, please email us a thorough description and we will try to resolve the issue for you.
Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
examples of information collected
Information You Give Us
You provide most such information when you search, buy, post, participate in a contest or questionnaire or communicate with customer service. For example, you provide information when you: search for a product; place an order through Throstlenest Saddlery; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or you communicate with us by phone, e-mail or otherwise; complete a questionnaire or a contest entry form; provide and rate Reviews. As a result of those actions, you might supply us with such information as: your name; address and phone number; credit card information; people to whom purchases have been shipped (including addresses and phone numbers); content of reviews and e-mails to us; the personal description in your My Account area; and financial information.
Information from Other Sources
Examples of information we receive from other sources include: updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information; search results and links, including paid listings (such as Sponsored Links from Yahoo and Google); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.
Information You Can Access
Examples of information you can access easily at Throstlenest Saddlery include: up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, communications preferences and address book); e-mail notification settings (including Alerts and Newsletters); your My Account area (including your personal profile).
your data security
When you're submitting details to Throstlenest Saddlery over the Internet, security is handled as follows:
When your browser (e.g. Internet Explorer, Firefox, Safari, Opera) connects with the secure side of our website server, that connection is between you and the server alone.
During the communications between your browser and our server, the information is scrambled. This is known as encryption and our encryption is 128bit. 128bit encryption uses billions (2 to power of 128) of possible combinations to scramble the information.
Critical information such as passwords and credit card information is stored in our secure database in an encrypted state.
In summary, we've taken the appropriate measures to ensure that your personal information is not unlawfully processed. Throstlenest Saddlery uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including "firewalls", Secure Socket Layers (SSL) and high level encryption.
Throstlenest Saddlery treats data as an asset that must be protected against loss and unauthorised access. However, no information transferred over the Internet or wireless network can be guaranteed to be completely secure.
be wary if you are asked for any personal information
Throstlenest Saddlery will never e-mail or call you to ask you to disclose or verify your Throstlenest Saddlery password, credit card or bank account number. You should only give out this information directly on the Throstlenest Saddlery website or when you contact Throstlenest Saddlery directly.
If you are contacted or receive an unsolicited e-mail which asks you to confirm or provide your Throstlenest Saddlery password or personal or banking information, disregard the request and report the incident to the relevant authorities for investigation.
If you receive a suspected fake Throstlenest Saddlery e-mail, discover a spoof Throstlenest Saddlery website, or if anything raises your suspicions, please report it to us, forwarding any suspicious email including the full headers directly.
protect your password, make it difficult to guess
If using a public computer (such as in a library or Internet cafe always Sign Out when you've finished using Throstlenest Saddlery.
Keep your passwords to yourself. Anyone who knows your password can access your account. Do not write down your passwords.
When creating a password, use at least six characters, a combination of letters and numbers is best. Do not use dictionary words, your name, your partner's name, your email address or other personal information that can be easily obtained. You should change your password frequently.
Avoid using the same password for accounts on different websites.