Customer Service

How do I search for the item I want?
The easiest way to search for an item you want is to go into the categories on the main home page. This is shown on the top tabs on the home page stating “Lifestyle, Horse” etc.

If you are specifically looking for a certain colour of product or one that is not shown in the drop down boxes on the homepage you can search the product you desire in the search box. The search box is located in the top right hand corner of the screen. This will pull all the products in every category, which match your key words, which you have inputted.
How do I know the item will fit me?
For each item there is a specific size guide attached. You can find the size guide by clicking on the "size guide" in the product view. You will then self measure to ensure that your sizes and the size guide match up. Do not worry if the item does not fit once you have received it simply send it back and we will refund you (terms and conditions apply).
Returns & Replacements
If you need to return something to us, take a quick read of our returns policy and get in touch.
How do I redeem a promotional code/voucher code?
Promotional codes can be used on the site, whether you have a business to business code or found one on such sites as Once you have finished selecting the products you wish to purchase, you will go to the Checkout. Simply enter the promo code in the appropriate box and click Redeem.
Can I change the details of an order once it is placed?
Unfortunately once an order has been placed and a confirmation email has been sent we cannot change any part of the order.
How do I keep up with updates to your website?
This is easy, all you need to do is sign up for our newsletter, or why not follow us on Facebook. Just type in Throstlenest Saddlery and we will pop up.
Which Methods of Payment Can I Use?
We accept the following methods of payment : Visa, Mastercard, American Express, Maestro, Delta, Vis Electron, Solo, Paypal

We also accept payments through PayPal for your convenience.
When will my order be dispatched?
Once payment has cleared your order will be dispatched. You shall receive a confirmation email of all products that you have purchased once payment has cleared.
Voucher/Promo Code Terms and Conditions
Vouchers are valid only from dates printed on them and can be used on Throstlenest Saddlery product only. They cannot be used in conjunction with any other offer or promotion except of course the "Free Delivery on orders over £75". Vouchers cannot be exchanged for a cash equivalent or gift vouchers and have a redemption value of £0.0001.
Free promotions
Vouchers are valid on dates shown only. Free products are subject to availability instore at the time of purchase with the stated minimum spend. The above terms and conditions also apply.